Refund Policy

Effective Date: November 5, 2026

Wizori sells one-time credit packs. Credits are delivered to your account as soon as the payment goes through, and you spend them on Wizori's own digital services. Payments are processed by Dodo Payments, our reseller and merchant of record.

1. Unused packs: full refund within 7 days

If you haven't spent any of a pack's credits, you can ask for a full refund within 7 days of buying it. The credits are removed from your balance when the refund is made.

2. Spent credits

Credits that have been spent (for example on an unlocked level or a created vibe) can't be refunded, because the service has been delivered. If you've spent part of a pack, we may refund the unspent part within 7 days.

If a vibe fails to build, its credits are returned to your balance automatically.

3. Charged by mistake

If you were charged twice, or charged but didn't receive your credits, write to us and we'll fix it or refund you in full.

4. How to ask

Email [email protected] from the address on your Wizori account, with the date of the purchase. We reply within 3 working days. Approved refunds go back to the way you paid, usually within 5–10 working days depending on your bank.

This policy doesn't limit any rights you have under the consumer laws where you live.